Returns

RETURNS

At Army Clothing, we want you to be completely confident when ordering from us.

We offer a 30-Day Returns Promise on eligible standard, non-personalised products, giving you additional time to return an item if you change your mind, order the wrong size or decide it isn't right for you.

This voluntary 30-day policy is provided in addition to your statutory consumer rights.

Personalised and made-to-specification products are treated differently, so please read the relevant sections below before ordering.

Nothing in this Returns & Refunds Policy limits or removes your statutory rights under UK consumer law.

Our 30-Day Returns Promise

You can return an eligible standard, non-personalised product within 30 days of receiving it.

To qualify under our voluntary 30-Day Returns Promise, the product should normally be:

Unworn
Unused
Clean
In a resalable condition
Free from marks, odours or damage
With original tags attached where applicable
Returned with original packaging where reasonably possible

This gives you extra time beyond the normal statutory change-of-mind cancellation period for eligible products.

30-Day Returns at a Glance

Changed your mind?
Eligible standard non-personalised products can be returned within 30 days.

Ordered the wrong size?
Eligible non-personalised products can normally be returned or exchanged.

Ordered personalised clothing?
Clearly personalised or made-to-specification products cannot normally be returned simply because you changed your mind.

Received something faulty or incorrect?
Contact us and we'll investigate and provide an appropriate remedy in accordance with your statutory rights.

Your Statutory Online Cancellation Rights

For eligible non-personalised goods purchased online, consumers generally have the right to notify us that they wish to cancel within 14 days of receiving the goods.

After notifying us of a valid cancellation, the goods should be returned within the applicable statutory return period.

Our 30-Day Returns Promise gives customers an additional voluntary returns benefit on eligible products and does not replace or reduce these statutory rights.

Personalised & Made-to-Specification Clothing

Army Clothing specialises in embroidered military and regimental clothing, and many products can be individually personalised.

The normal change-of-mind cancellation right does not generally apply to products that have been made to your specifications or clearly personalised.

Examples may include garments individually embroidered with:

Your name
Nickname
Rank
Service dates
Personal message
Custom wording
Bespoke unit information
Individual battery or squadron details
Customer-supplied artwork
Customer-supplied logo
Another bespoke design or instruction

Please carefully check all personalisation information before completing your order.

Once production or embroidery has started, we may be unable to change or cancel an individually personalised order.

Personalised goods are still protected by your statutory rights if they are faulty, damaged, not as described or incorrectly personalised by Army Clothing.

Standard Regimental Embroidery

This distinction is important.

A garment carrying one of our standard military, service, regiment, corps or unit designs is not automatically the same as a product individually personalised to a customer's specifications simply because the design is embroidered after the order is placed.

Examples include standard designs from ranges such as:

Royal Artillery
REME
Royal Signals
Royal Engineers
Royal Marines
Royal Navy
Fleet Air Arm
RAF
Army Air Corps
Other standard regiment and corps ranges

Return and cancellation rights will depend on the nature of the individual product and whether it has genuinely been produced to your individual specifications.

If you're uncertain whether your product qualifies for return, please contact us.

Wrong Size or Change of Mind

We understand that sometimes a garment isn't quite right.

If you purchase an eligible standard non-personalised product, our 30-Day Returns Promise allows you to request a return where you:

Ordered the wrong size
Prefer another size
Prefer another colour
Changed your mind
Decide the garment isn't suitable

Please check the size information provided before ordering because sizing can vary between garment brands and styles.

Individually personalised or made-to-specification garments cannot normally be returned simply because an incorrect size was selected.

Exchanges

We are happy to consider an exchange on eligible standard non-personalised products returned within our 30-day period.

Subject to availability, you may be able to exchange an eligible product for:

Another size
Another colour
Another suitable product

If the replacement item costs more, you will need to pay the difference.

If the replacement costs less, we will deal with the difference as appropriate.

Exchanges are subject to stock availability.

Faulty, Damaged or Incorrect Products

If something has gone wrong with your order, please contact us.

This includes products that arrive:

Faulty
Damaged
Incorrect
Not as described
Incorrectly embroidered by Army Clothing
Incorrectly personalised by Army Clothing

Please provide your order number, an explanation of the problem and photographs where appropriate.

We will investigate the issue and provide an appropriate remedy in accordance with your statutory rights.

Depending on the circumstances, this may include a:

Repair
Replacement
Refund
Price reduction
Other remedy required by applicable consumer law

Your rights relating to faulty or misdescribed goods are separate from our voluntary 30-Day Returns Promise.

30-Day Right to Reject Faulty Goods

Our voluntary 30-Day Returns Promise should not be confused with your statutory rights concerning faulty goods.

Under UK consumer law, consumers may have a short-term right to reject faulty goods within 30 days where the legal requirements are met.

Your statutory rights may continue beyond that initial period, including rights relating to repair, replacement, price reduction or rejection depending on the circumstances.

Nothing in this policy restricts those rights.

Incorrect Embroidery by Army Clothing

We take great care when producing embroidered and personalised garments.

If we make an error compared with the personalisation details you supplied and we accepted, please contact us.

For example, if your confirmed order says:

SMITH

but we embroider:

SMYTH

please send us your order number and a clear photograph.

We will investigate and provide an appropriate remedy.

Customer Personalisation Errors

Please carefully check all personalised information before completing your order.

This includes:

Names
Spelling
Capital letters
Rank
Service dates
Regiment
Corps
Unit
Battery
Squadron
Ship
Custom wording

If we correctly reproduce the information you supplied, we may be unable to offer a change-of-mind refund or free replacement because the information originally provided was incorrect.

If you notice a mistake immediately after ordering, contact us as quickly as possible.

If embroidery has not yet started, we will try to amend the order where reasonably possible.

How to Start a Return

Please contact Army Clothing before sending your return.

Email: armyclothingstore@gmail.com
Telephone: 01253 508500

Please provide:

Your name
Order number
Product you wish to return
Reason for the return
Whether you would prefer a refund or exchange
Photographs if the product is faulty, damaged or incorrect

We can then provide the appropriate return instructions.

Return Address

Unless we give you alternative instructions, approved returns should be sent to:

Army Clothing
286 Devonshire Road
Blackpool
Lancashire
FY2 0TN
United Kingdom

Please include sufficient information inside your return for us to identify your order.

We recommend obtaining proof of postage and keeping it until your return has been completed.

Who Pays Return Postage?

For a voluntary change-of-mind return under our 30-Day Returns Promise, the customer will normally be responsible for the direct cost of returning the product.

For a statutory cancellation, responsibility for return costs will be dealt with in accordance with applicable consumer law and the information supplied to you.

If an item is faulty, damaged, incorrect or otherwise fails to conform to the contract, please contact us before returning it so that we can provide appropriate instructions.

Where required by law, Army Clothing will bear the reasonable return costs associated with faulty or non-conforming goods.

Condition of Returned Products

For returns under our voluntary 30-Day Returns Promise, products should normally be:

Unworn
Unused
Clean
Undamaged
Free from marks and odours
In a resalable condition
With original tags attached where applicable

When exercising statutory cancellation rights, customers may inspect and handle goods in a similar way to how they reasonably could in a shop.

Where legally permitted, a deduction may be made for a reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the product.

This does not apply in the same way to products being returned because they are faulty or not as described.

Refunds

Once we receive an eligible returned product, we will inspect it and process the appropriate refund.

Where a statutory refund is due, it will be processed within the period required by applicable law.

Approved refunds will normally be made using the same payment method used for the original transaction, unless another arrangement is agreed or permitted.

Once we have processed a refund, the time it takes to appear in your account may depend on your bank, card provider or payment provider.

Original Delivery Charges

Where an entire eligible online order is validly cancelled under statutory cancellation rights, we will refund the standard outbound delivery charge where required by law.

If you selected a more expensive delivery method than our least expensive standard option, we are not generally required to refund the additional premium delivery cost.

Our voluntary 30-Day Returns Promise outside the statutory cancellation period does not necessarily include reimbursement of the original delivery charge unless we state otherwise.

Sale & Discounted Products

Buying an item in a sale does not remove your statutory rights.

Eligible standard non-personalised sale products may also qualify for our 30-Day Returns Promise unless a specific promotional condition was clearly disclosed before purchase.

Faulty sale products have the same relevant statutory protections as other goods.

Items Not Normally Eligible for Change-of-Mind Returns

Subject always to your statutory rights, we do not normally accept voluntary change-of-mind returns for:

Clearly personalised garments
Products made to your individual specifications
Customer-specific embroidery
Bespoke products
Products that have been worn or used beyond reasonable inspection
Products damaged after delivery through misuse
Products returned in a condition that means they cannot reasonably be resold

This does not remove your rights where a product is faulty, damaged, not as described or otherwise fails to conform to the contract.

Bulk, Association & Group Orders

Army Clothing welcomes orders from:

Regimental associations
Veterans' associations
Military reunion groups
Clubs
Organisations
Other groups

Large or highly personalised group orders may have bespoke production requirements.

Where special return or cancellation arrangements apply to a genuinely bespoke bulk order, these should be agreed as part of the order.

Nothing in those arrangements removes statutory rights that cannot legally be excluded.

UK Orders Only

Army Clothing currently delivers to UK addresses only.

We do not offer international or worldwide shipping.

Please see our Delivery page for further information about UK delivery.

Your Statutory Rights

Our 30-Day Returns Promise is an additional benefit offered by Army Clothing on eligible products.

It does not replace or restrict your legal rights.

UK consumers have statutory protections concerning goods that are, among other things:

Faulty
Not of satisfactory quality
Not fit for purpose
Not as described

Different remedies and time limits can apply depending on the circumstances.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or reduce any statutory right that cannot legally be excluded.

Need Help With a Return?

We're here to help.

If you're unsure whether your product is eligible for return, exchange or refund, contact us before sending it back.